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Do you charge for travel?Yes we generally charge for travel in line with the NDIS price guide.
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What is included in your billing?Our services are billable as per NDIS guidelines, including in person or online meetings, email updates, phone calls, report writing and resource development. We do not charge for administration tasks, such as sending invoices and making appointments.
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Do you offer teleHealth appointments?We will make all attempts to use your plan efficiently by using telehealth and other methods of contact. We quote separately for travel and can discuss this with you in more detail if you make a referral.
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What is your process?We take an individualised approach to your supports. Our first step will be gathering information about you and your needs whilst assessing for challenging behaviours. What are the drivers behind behaviours, including sensory, communication and environment. Depending on what has been identified, we will then progress with more specific assessments and develop plans accordingly. Create a plan that is based around the individual Aim to reduce challenging behaviours Implementation of the plan includes: Providing training to families and support staff on new strategies. Monitor and review challenging behaviours Using strategies to prevent conflict and triggers Teach new skills Improve quality of life.
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Do you offer therapy and day-to-day supports?We don't currently offer these services. We operate on a model where our clinicians consult and support a person with a disability, their formal and informal support networks to implement strategies and plans. We can train and debrief with a team regularly, but we do not directly employ support workers to do intensive therapy or interventions.
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