Question 1

How do I access your Services?

Accepted Answer

As a Registered NDIS business, we provide services via NDIS funding, This means you can access Behaviour Support if your plan has "Capacity Building & Improved Relationships" listed.

We also offer private bookings for tailored assistance, this is an out-of-pocket expense.

Head to our Referrals page for more information.

Question 2

What is included in your billing?

Accepted Answer

Our services are billable as per NDIS guidelines, including  in person or online meetings, email updates, phone calls, report writing and resource development.

We do not charge for administration tasks, such as sending invoices and making appointments.

Question 3

Do you offer teleHealth appointments?

Accepted Answer

We will make all attempts to use your plan efficiently by using telehealth and other methods of contact.

We quote separately for travel and can discuss this with you in more detail if you make a referral.

Question 4

Do you charge for travel?

Accepted Answer

Yes we generally charge for travel in line with the NDIS price guide.

Question 5

What if I don't have the right funding?

Accepted Answer

If your Plan doesn't include Behaviour Support, you may request a review from the NDIS.
When requesting a change to your plan, you must provide clear evidence.

This includes detailed documentation that supports your need for a reassessment, such as:
 • medical reports
 • therapy assessments 
 • recommendations from healthcare professionals.

Wildfire can conduct an initial assessment which may assist you in receiving the correct funding.

Question 6

What is your process?

Accepted Answer

We take an individualised approach to your supports.

Our first step will be gathering information about you and your needs whilst assessing for challenging behaviours.

• What are the drivers behind behaviours, including sensory, communication and environment.

Depending on what has been identified, we will then progress with more specific assessments and develop plans accordingly.
 • Create a plan that is based around the individual
 • Aim to reduce challenging behaviours

Implementation of the plan includes:
 • Providing training to families and support staff on new strategies.
 • Monitor and review challenging behaviours
 • Using strategies to prevent conflict and triggers
 • Teach new skills
 • Improve quality of life.

Question 7

Do you offer therapy and day-to-day supports?

Accepted Answer

We don't currently offer these services.

We operate on a model where our clinicians consult and support a person with a disability, their formal and informal support networks to implement strategies and plans.

We can train and debrief with a team regularly, but we do not directly employ support workers to do intensive therapy or interventions.

Participant Handbook